Returns and Refunds

  • 30-Day Return Window: You may send your item back for a full refund within 30 days of receiving your order. To start a return, please reach out to our support team through our contact page.
  • Condition of Returns: To qualify for a return, the item must be in the same condition in which it arrived. It should be unused and kept in its original packaging. For watches, returns cannot be accepted once the seal has been broken.
  • Return Shipping: While we are glad to refund the full price of the item, we do not cover return shipping costs. You are responsible for the shipping charges when sending your item back to us.
  • Personalised orders: Customised necklaces and bracelets are produced specifically for you, so refunds, exchanges, or cancellations are not available for these items after 24 hours.
  • Refunds: After we receive and inspect your returned item, your refund will be processed and a credit will automatically be applied to your original payment method.
  • Exchanges: If a product arrives defective or damaged, we are happy to exchange it for the same item. Please contact us within 7 days of receiving your order for further instructions.
  • Cancellations: Any order can be cancelled up until it ships. If your order has been paid and you need to change or cancel it, please contact us within 6 hours. Once packaging and shipping have begun, the order can no longer be cancelled.
  • Contact Us: If you have any questions about our return policy or need help with a return, please don't hesitate to contact us.

Refund Policy

Your order will be refunded to the original payment method once it has been processed at our warehouse.

  • Please note this can take 3-8 days after the order arrives. You will be notified once your refund has been issued.
  • We are unable to issue refunds to a payment method different from the one used for the original purchase.

Faulty items / Broken pieces

If you have received a faulty item, please reach out to our support team through our contact page within 7 days of receiving it. Please include the following details:

  • Your order number
  • Which item is damaged
  • A description of the problem
  • Photographic evidence

BUY 1 GET 1 FREE & PART RETURNS:

If a purchase was made using the buy 1 get 1 free promotion and you wish to return only part of the order, please be aware that any refund will be calculated in line with that promotion.

  • A partial refund will be provided if the full order is not returned.
  • A full refund will be provided if all items are returned in the correct condition.

Bundle deals:

For bundle offers that combine 2 or more pieces sold together as a set for a fixed price, we do not accept partial returns. To qualify for a refund, the complete bundle must be returned in accordance with our return policy.

If you would like to exchange a piece within your bundle, you are welcome to do so as long as the replacement item belongs to the same bundle deal category. Please contact us in advance so we can arrange the exchange properly.

NOTE: Please do not send items back without first contacting our support team. They will provide you with a return form along with any additional information you need.